Dr. Robert C. Henry, DDS, MS  |  Smiles Inc. We're Making People Smile
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Smiles Inc.
4810 W. Loop 250 N.
Midland, TX 79707
phone: 432-682-1222
fax: 432-683-7412

Office Policies

Your First Evaluation

At the first visit to the orthodontist, diagnostic records can be made to determine the best course of treatment. Complete diagnostic records typically include a medical/dental history, clinical examination, plaster study models of the teeth, photos of the patient's face and teeth, and X-rays. This information is used to develop a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.

Consultation

After the doctor has evaluated your records, we discuss your treatment with you in detail, including the cost for your particular case.

Regular Appointments

The appointment when you get your appliances (braces, expanders, etc.) usually takes about one hour. You'll then see us at regular intervals every six weeks for an adjustment, which takes about 15 minutes. Our regular office hours are:

Monday, 8:00-5:30
Tuesday, 7:00-5:00  -  (Tuesday Summer, 8:00 - 5:00)
Wednesday, 8:00-5:00
Thursday, 8:00-12:00

Patients are seen by appointment only.

We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule you since most appointments are made four to eight weeks in advance.

Payment & Office Policies

Cost

The cost of treatment depends on the severity of the patient's problem. You will be able to discuss fees and payment options before treatment begins. We have payment plans to suit different budgets. We will file the necessary papers to your insurance company, but all insurance reimbursements will come to you. We work hard to make orthodontics affordable.

Fees

In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

  • If full payment is made at the onset of treatment, we will offer a 7% fee discount.
  • To fit your individual needs, financial arrangements can be made to extend your payments over a period of months.
  • For your convenience, we accept payment by Visa, MasterCard, and Discover.
  • In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulties.

Insurance

If you have insurance, we will FILE THE CLAIM FOR YOU WHEN TREATMENT BEGINS. Any reimbursement will be directly to the insured. Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is responsible to the patient and the patient is responsible to the doctor. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.